If you have ordered goods in error or no longer require the goods that you have ordered you are welcome to return them to us for a refund. We offer a no quibble 14 days return policy as long as the goods have not been used and are still in their original packaging.
We realise that shopping for items online can often be hard as you don't get the see and feel the product before buying. Our returns policy is designed to allow customers to order what they like and look over the product in the comfort of their home. If you decide you don't like the colour, shape, quality or general look of the item then you are welcome to return the item at your own cost. Please note:
- All claims for returns must be made within 14 days of receipt of goods
- If a claim is authorised the goods must be returned within 14 working days
- Goods must be unused and in a resaleable condition
- If it your responsibility to return the items at your own cost
- If you are sending back glass, ensure that you have adequate insurance for shipping glassware
- You must include returns documentation with your parcel so that we can identify it. This will be made available once a member of staff has reviewed your request.
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