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We encourage you to feel comfortable using your credit/debit card to conduct commerce on our site. If you wish, you may also send us a UK cheque, postal order or remit funds by a bank transfer.International orders must be made via Paypal or bank transfer.Please email us if you need further information on accepted payment methods.
Return / Refund Policy
If you are not satisfied with the goods and inform us within 48 hours of your receipt of the goods we will exchange items or refund if they are faulty on delivery to you.All products to be returned must be carefully repackaged in their original packing.
Delivery Information
All orders recieved by 5pm are despatched NEXT WORKING DAY. Orders placed on Friday will be picked on Monday for delivery on Tuesday. This service is 98% reliable.
Please contact us for INTERNATIONAL delivery costs.Shipping for all European countries will be calculated at checkout.As a guide per 30 kg (about 10-12 packs):
Germany £15.00
Spain £25
Norway £35
Netherlands £15
Southern Ireland £20
France £15
Prices
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If any item is found to be out of stock you will be offered an alternative or a refund.We will endeavour to refund you within 5 working days from receipt of your order.It may take a few days to be reflected on your statement.
Resale of Products and Copyright
Items listed in our ex-store & clearance section are factory overmakes, clearance or cancelled retail orders and due to copyright laws associated brand names & store tags must be removed or defaced before being offered for resale. As well as protecting their copyright this is also to prevent customers returning items to the original brand store for refunds. We cannot be held liable for any damages arising from your failure to comply.
Items that are advertised on our site as fully tagged DO NOT need to be detagged or defaced.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
If you would like to receive regular product updates then please subscribe to our mailing list.
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| contact us BARBIE and associated trademarks and trade dress are owned by, and used under license from, Mattel, Inc. © 2005 Mattel, Inc. All Rights Reserved. © 2010 My Little Angel Ltd |