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Any other questions not answered here please feel to contact us
by email, instant chat via the website, telephone or fax.
No, we are happy to deal with all types of retailers from small to large.
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| How do I place my first order with you? |
Go to the ‘Policies & Info menu bottom left on our home page. Click on ‘Create an account’. Enter the requested details and you are ready! Your details will be saved for the next time you want to order.Alternatively you can choose to order without creating account. Just choose your items and checkout.
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| Is it safe to use my credit card online? |
Yes, our payment partners are Worldpay and Paypal. All the information exchanged is encrypted and we have no access to your credit card details.
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No, you can buy as little as 1 pack but obviously the more you spend the better value the shipping.Alternatively you can use our dropshipping website www.dropshipkids.co.uk (membership fee applies) for single items.
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| How many items are in a pack? |
There are 6 items in most packs. If there is any other quantity it will be clearly stated in the product description. You will get a balanced mix of sizes and colours.
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| Are the items in a pack all the same size? |
No, you get a selection of sizes and colours. We only supply fully labelled retail lines so are supplied in ratios as shipped to us. We have a small exstore section where the labels will be cut due to legal requirements and sizes may be more randomly available.
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| Can I request certain sizes and colours? |
In general, no, as we pre-sort the product into packs when the stock arrives to ensure customers get the best selection of sizes and colours possible. Sometimes we can accommodate the occasional request for our regular customers or you can purchase specific sizes and colours from www.dropshipkids.co.uk.
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| What type of lines do you stock? |
As we cater for all types of childrenswear retailers we stock a broad range of lines – fully labelled retail lines such as The Perfect Start, Disney Baby, Pequillino, Dizzy Daisy, Bababoo, Tatty Bumpkin, Dreambag etc. There are many lines exclusive to us. All our character lines are fully licensed.
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| Do you offer dropshipping? |
Yes via our other website www.dropshipkids.co.uk - membership fee applies.We charge membership to protect our wholesale customers and our brands so that they are only advertised by companies intending to sell in a professional way.
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| What are your delivery charges? |
Delivery within Mainland UK & Channel Isles is £6.99 + VAT (£8.21 incl VAT) for orders under £250 and FREE for all orders over £250 All orders received after 11am are despatched NEXT WORKING DAY. Orders placed on Friday will be delivered Tuesday. This service is 98% reliable. Please contact us for more detailed INTERNATIONAL delivery costs. As a guide for parcels up to 30kg (approx 10 -12 packs of 6) to Europe : |
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Generally UK delivery is within 48 hours of order but this is not guarenteed so please advise us before placing your order of any urgent requirements. Parcelforce & Citilink are our normal delivery partners and we will email you a tracking ID when your items have been dispatched, you can use this to track your order. This service is 98% reliable.For smaller orders below £30 we may use Royal Mail 1st class. If it is an urgent delivery please contact us. Delivery within Europe is usually 4 days but non-EC can take a little longer due to the paperwork for customs.
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| Can we come and visit you? |
Yes we have a small but friendly showroom near Winchester -strictly by appointment only. Most customers choose to order online as we have a full returns policy so in the unlikely event that you are unhappy with any of our products we will refund you (conditions apply).
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| What are your payment terms? |
Payment is taken at time of order. You can pay by credit card and Paypal via the website.There may be a delay in processing your order if your delivery address does not match the billing address of your chosen credit/debit card and extra identification may be required.
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| What are in the starter packs? |
The starter packs contain a selection of in season and trans-seasonal lines from previously stocked lines and current stock. You will receive a wide selection of styles, sizes and colours.
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| What is your returns policy? |
In the unlikely event that you are not satisfied with the goods, please inform us within 48 hours of your receipt. We will exchange items if they are faulty on delivery to you. All products returned must be carefully repackaged in their original packing . You must ensure that the package is insured to the correct value to protect yourself in the event that the return is lost or damaged in transit.
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| Do you offer 30 day accounts or discounts? |
No, due to the high cost of running these accounts we would rather offer competitive prices and quality service that offer this option. Automatic discounts are applied at checkout for orders over £500 - 5% discount and 10% for orders over £1000. We sometimes offer special promotional discounts these are announced via our opt in mailing list or via Twitter so make sure you register on our mailing list. We only email once per week so you won't get inundated with emails! We operate a strict privacy policy so your details will never be sold or copied to a third party.
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| Any other questions not answered here please feel to contact us by email, instant chat via the website, or phone on 01962 670064. |
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| contact us BARBIE and associated trademarks and trade dress are owned by, and used under license from, Mattel, Inc. © 2005 Mattel, Inc. All Rights Reserved. © 2010 My Little Angel Ltd |
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